Short answer: 21.
Legal Purchase Age
St. Julian is committed to responsibly selling our products to only those individuals who are above legal purchase age. All wine is being sold by St. Julian, and may be sold and delivered only to a person who is of legal purchase age (21 years old). Each order from St. Julian requires you to represent to us that you are at least 21 years old and the recipient of any wine shipments is also 21 years old. At the time of delivery, any shipment containing an alcohol beverage product will require the signature of an adult with valid picture identification issued by a government agency to prove he or she is at least 21 years old.
Legal Purchase Age Verification Process
St. Julian is committed to responsibly selling our products to only those individuals who are above legal purchase age. Upon purchasing from the St. Julian Online Store for the first time, we ask that all visitors verify that they are of legal purchase age. In addition, every order placed through the St. Julian Online Store or via our Customer Service Center is age verified. In some cases, we are not able to verify the age of the purchaser, and may suggest additional information to include in the order that will enhance our ability to verify legal purchase age. In some cases, we will ask a purchaser to call a Customer Service Representative to provide additional information before completing an order.
Unable to Verify Legal Purchase Age
In some cases, we will be unable to verify the legal purchase age of the purchaser. The best way to assist us in the age verification process is to ensure that the name and address of the purchaser is the same as a government issued identification (such as a driver’s license or passport).
If we are unable to verify that the purchaser is of legal purchase age, we will be unable to complete the order online, and suggest that you call 800.732.6002 and speak with a Customer Service Representative.
All orders have three elements: a product total, shipping & handling, and taxes.
Your order product total will comprise the sum of your wine and non-wine product totals after any discounts.
Taxes are calculated based on the wine and non-wine products in your order, shipping destination, and shipping and handling charges. In some cases, different tax rates may be applied to wine and non-wine products, as well as to shipping and handling.
Shipping and handling is charged based on weight (less any promotional discounts)
For shipping we currently offer
- UPS Ground
- Pick up at any of our six locations
Orders will typically ship within 1-5 business days. Upon leaving our warehouse, you will receive a shipping confirmation email with tracking numbers, if applicable.
All shipment destinations are checked against state and local regulations to ensure that we may ship to that location. A signature of someone who is at least 21 years old is required to receive any wine shipments, but this may be someone other than the person whose name is on the shipment. We recommend shipping your wine to a business or an address where a person at least 21 years old may sign for the shipment during normal business hours.
After a shipment has left the warehouse, an email with the tracking numbers will be sent to the email address provided on the order. These tracking numbers may be used with each carrier to track your shipment. Please refer to each carrier’s web site or customer service center for tracking the shipments.
Weather Related Issues that Affect Shipping
Occasionally, exceptionally warm or cold weather will prompt our shipping team to delay a shipment to an affected area to ensure that the wine shipments are not subjected to adverse travel conditions.
All wine shipments require a signature upon delivery by someone who is of legal purchase age. We encourage all customers to ship their wine to a location where a person who is of legal purchase age is available to sign for the wine during normal business hours. If several shipment attempts are made and no one is available to receive the shipment, it will be returned to our warehouse and may be rescheduled for delivery by calling the customer service center. Shipping charges will apply to the rescheduled shipment.
You may place an order online for location pickups by selecting "Pickup" and then selecting the location under "Delivery/ Pickup Information" on your order screen.
International / Domestic Shipping Territories
Currently, St. Julian ships to most states within the United States. To see where we currently ship wines, see below. Currently, St. Julian does not ship to international destinations.
States we can ship to:
• Alabama (to an ABC store)
States we can NOT ship to: Alaska, Arkansas, Connecticut, Delaware, Hawaii, Mississippi, New Jersey, Rhode Island, South Dakota, Utah, Vermont.
You can view your active orders by logging into your account and clicking on “Order History” on the left side of the page. All your orders will be displayed there.
Great idea! Yes, you can.
Wine and accessories are a great gift for any occasion for family, friends, and corporate partners. If you would like to give an item as a gift, you may select “Add a Gift Message” during the checkout process. This message will be displayed on the packing slip that will be included in the shipment.
Gift Club Memberships
Wine club gift memberships are the perfect way to share your love of wine with friends, family, and your business contacts; we literally have something for everyone! Gift memberships may be purchased for durations of a single shipment or can be ongoing.To purchase a gift membership please visit www.stjulian.com/WC, call 800.732.6002 or email email@example.com.
Currently, St. Julian offer gift cards in store or eGift cards online here. To order one call 800.732.6002 and a customer service representative will be happy to assist you.
There may be several reasons why you did not receive your order. These include weather holds, no one of legal purchase age present to sign for your shipment, or a delay with the carrier. We suggest the following steps:
Check the order status. Log into your account and click on “Hello Your Name” then "Order History". If the order status for your order shows “In process” we are still preparing the package for shipment and it has not left our warehouse. If the order shows “Shipped” the order is in transit.
Track the shipment. You may use the carrier and tracking numbers to locate the shipment status with the carrier.
At any time you may call 800.732.6002 or email firstname.lastname@example.org and a customer service representative will be pleased to assist you in finding the status of your order.
Customers are responsible for any order redirects.
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to email@example.com to arrange for exchange of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
Please contact the tasting room at 800-732-6002 for return instructions.
A 15% restocking fee will be applied to all canceled orders.
Yes! Wine Club members earn 4 points on every dollar spent, and non-members receive 2 points. Once you have 1,000 points, you can redeem the points for e-gift cards to be used on your next purchase!
Due to strict liquor laws, redeeming your points must be a two-step process. We cannot use the points directly on the purchase of alcohol, they must first be used on the purchase of an e-gift card, that can then be used to purchase whatever you like; wine, spirits, event tickets, merchandise, etc. (The only exception is your quarterly wine club shipment)
First you will need to put an e-gift card into your cart. You can get one $10 e-gift card for 1000 points ($10 e-gift card for every $250 spent). You want to make sure that your email address is in the shipping email field as e-gift codes get emailed to the shipping email. When you go to the payment information on the checkout page, you can select to use your loyalty points as the payment method for the e-gift card. You are welcome to save your points and purchase $50 or $100 gift e-gift cards as well! Then you will be emailed an e-gift card code that you can use on a separate purchase. This code can be used online or in the tasting rooms and can be used on whatever you like! If you have any difficulties or further questions, please don’t hesitate to contact us.